OxyHealthCare Ltd – Master Terms, Conditions, Cancellation, Returns & Warranty Policy

Effective Date: May 2026

Website:
https://oxyhealthcare.co.uk/

Bookings:
https://oxyhealthcare.co.uk/book-a-session-today/

Shop:
https://oxyhealthcare.co.uk/shop/

Refund & Policy Page:
https://oxyhealthcare.co.uk/terms-conditions-of-refund-policy/

1. Company Information

Legal Entities:

OxyHealthCare Solutions Ltd and OxyHealthCare Limited (“OxyHealthCare”, “we”, “us”, “our”)

Head Office:
First Floor,
Sir Wilfrid Newton House,
Newton Chambers Road,
Chapeltown,
Sheffield,
S35 2PX,
United Kingdom

Telephone:
01145 500 999

Email:
info@oxyhealthcare.co.uk

Website:
https://oxyhealthcare.co.uk/

2. Clinic Locations

OxyHealthCare operates multiple clinic locations across the United Kingdom.

These Terms & Conditions apply to all clinics, services, bookings, packages, products, and HBOT equipment supplied by OxyHealthCare Ltd.

Current locations may be viewed at:

https://oxyhealthcare.co.uk/

3. Scope of Services

3.1 Services Provided

OxyHealthCare provides:

• Hyperbaric Oxygen Therapy (HBOT)
• Wellness support services
• Recovery support services
• Performance and optimisation support
• HBOT equipment sales
• Related wellness products and services

3.2 Non-Emergency Services

OxyHealthCare services are non-emergency services and are not a substitute for:

• GP care
• hospital treatment
• emergency medical services
• or specialist medical advice.

3.3 Wellness Framework

HBOT services are delivered within a wellness, recovery, and complementary support framework unless explicitly stated otherwise.

4. Eligibility

4.1 Age Requirements

Clients must be aged 18 or over unless written consent is provided by a parent or legal guardian.

4.2 Accuracy of Information

Clients confirm that all information provided to OxyHealthCare is accurate, truthful, and complete.

5. Medical Disclosure & Responsibility

5.1 Disclosure Obligations

Clients must disclose all relevant:

• medical conditions,
• medications,
• implants,
• surgeries,
• pregnancy status,
• respiratory conditions,
• ear conditions,
• and contraindications

before commencing HBOT sessions.

5.2 Failure to Disclose

Failure to disclose relevant medical information may result in:

• refusal of treatment,
• cancellation of sessions,
• or limitation of liability.

5.3 Medical Advice

Clients acknowledge they have been advised to consult a qualified healthcare professional or GP prior to commencing HBOT.

More information:
https://oxyhealthcare.co.uk/what-is-hbot/

6. Bookings & Appointments

6.1 Booking Methods

Appointments may be booked:

• online,
• by telephone,
• by email,
• or in person.

Online bookings:
https://oxyhealthcare.co.uk/book-a-session-today/

6.2 Reserved Appointment Times

All appointment slots are reserved exclusively for the client at the time of booking.

6.3 Late Arrival

Late arrival may result in:

• shortened treatment time,
• rescheduling,
• or forfeiture of the session without refund.

7. Cancellation Policy

7.1 Appointment Cancellations

A minimum of 24 hours’ notice is required to cancel or reschedule any appointment.

Appointments may be cancelled or amended by contacting:

Email:
info@oxyhealthcare.co.uk

Telephone:
01145 500 999

Website:
https://oxyhealthcare.co.uk/

7.2 Late Cancellations

Appointments cancelled with less than 24 hours’ notice will result in:

• full loss of the session, or
• deduction from any package or pre-paid course balance.

This applies regardless of reason, including:

• illness,
• transport delays,
• work commitments,
• childcare,
• personal circumstances,
• or failure to attend.

7.3 No-Shows

Failure to attend an appointment without notice will result in:

• 100% loss of the session,
• or deduction from the remaining package balance.

No refunds or replacement sessions will be provided.

7.4 Late Arrivals

Late arrivals may receive reduced treatment time depending on clinic scheduling and operational requirements.

Additional time will not be added and refunds will not be issued.

8. Packages & Pre-Paid Sessions

8.1 Package Terms

Packages and treatment courses are offered at discounted rates based on advance commitment and reserved clinic capacity.

Packages are:

• non-refundable,
• non-transferable unless approved in writing,
• and valid only for the named client.

8.2 Package Validity

Packages must be used within the validity period communicated at the time of purchase.

Unused sessions remaining after expiry will automatically lapse.

No refunds will be issued for expired sessions.

8.3 Session Deductions

Late cancellations, missed appointments, or no-shows will result in the session being deducted in full from the package balance.

8.4 Promotional & Discounted Packages

Promotional, discounted, bundled, introductory, or special-offer packages are strictly:

• non-refundable,
• non-transferable,
• and non-exchangeable.

No partial refunds or unused-session refunds will be issued.

9. Package Refunds, Credits & Transfers

9.1 No Monetary Refunds

All packages, courses, and pre-paid sessions are non-refundable once purchased.

Refunds will not be issued back to:

• debit cards,
• credit cards,
• bank accounts,
• finance providers,
• or original payment methods,

except where required by applicable UK consumer law.

9.2 Exceptional Circumstances

In exceptional cases only, OxyHealthCare may, entirely at its discretion, consider:

• issuing a clinic credit note, or
• transferring remaining sessions to another individual.

Approval is not guaranteed.

9.3 Recalculation of Used Sessions

Where a package adjustment is approved:

• used sessions will be recalculated at the standard single-session rate rather than the discounted package rate.

The remaining balance will then be calculated after deductions.

9.4 Administration Fees

Approved package adjustments may incur:

• a £100 administration fee,
• or 10% of the original package value,

whichever is greater.

9.5 Credit Note Validity

Approved credit notes:

• are valid for 12 months,
• cannot be exchanged for cash,
• and may only be redeemed within the OxyHealthCare clinic network.

9.6 Written Requests

All requests must be submitted in writing to:

info@oxyhealthcare.co.uk

10. Refund Policy

Refunds will not be issued for:

• late cancellations,
• missed appointments,
• no-shows,
• expired sessions,
• partially used packages,
• sessions terminated early at the client’s request,
• dissatisfaction with subjective outcomes,
• or unused promotional sessions.

Refunds are only provided where required under UK consumer law.

11. HBOT Chamber Orders

11.1 Made-to-Order Equipment

All HBOT chambers supplied by OxyHealthCare are manufactured to order specifically for each customer.

Orders are processed directly with manufacturing partners following payment confirmation.

Due to the bespoke nature of these products, orders generally cannot be cancelled once manufacturing has commenced.

12. Manufacturing & Delivery Times

12.1 Manufacturing Time

Estimated manufacturing time:

• approximately 30 days from payment confirmation.

12.2 Shipping Estimates

Air Freight

• approximately 30–60 days after manufacture.

Sea Freight

• approximately 60–90 days after manufacture.

Delivery estimates are provided in good faith but are not guaranteed.

Delays may occur due to:

• customs clearance,
• freight schedules,
• international logistics disruption,
• weather,
• or shipping provider delays.

13. HBOT Chamber Returns

13.1 Defective Products

Faults or delivery issues must be reported within 72 hours of delivery.

Customers should email:

info@oxyhealthcare.co.uk

including:

• photographs,
• videos,
• order details,
• and a description of the issue.

13.2 Non-Defective Returns

Due to the specialist and made-to-order nature of HBOT equipment:

• non-defective returns are generally not accepted once manufacturing has commenced.

Unused and unopened products may only be considered for return:

• within 3 days of delivery,
• and only with prior written approval.

13.3 Used or Installed Products

Used, installed, modified, or damaged chambers cannot be returned unless covered under manufacturer warranty for a confirmed defect.

13.4 Return Shipping Costs

Unless the product is confirmed defective:

• customers are responsible for all return shipping and freight costs.

14. Warranty Information

Warranty periods begin from the delivery date.

14.1 Oxy Three | 1.5 ATA Soft Shell Chamber

Product:
https://oxyhealthcare.co.uk/product/oxy-three-1-5-ata-sit-down-soft-shell-chamber/

Includes:

• 12-month manufacturer warranty.

14.2 Hard Shell Chambers

Including:

Oxy One

https://oxyhealthcare.co.uk/product/oxy-one-2-0-ata-lie-down-hard-shell-chamber/

Oxy Two

https://oxyhealthcare.co.uk/product/oxy-two-2-0-ata-sit-down-hard-shell-chamber/

Oxy Four

https://oxyhealthcare.co.uk/product/oxy-four-2-0-ata-lie-down-steel-hard-shell-chamber/

Include:

• 24-month manufacturer warranty.

14.3 Warranty Exclusions

Warranty does not cover:

• accidental damage,
• misuse,
• poor maintenance,
• cosmetic wear,
• unauthorised modifications,
• improper storage,
• consumable items,
• or customer-caused damage.

15. Refund Processing

Approved refunds are typically processed within:

• 10 working days.

Refunds will normally be returned to the original payment method where possible.

16. Safety & Conduct

Clients must follow all:

• safety instructions,
• chamber procedures,
• and staff guidance.

OxyHealthCare reserves the right to refuse or discontinue treatment where deemed unsafe.

Failure to comply may result in removal from the session without refund.

17. Results Disclaimer

Individual responses to HBOT vary.

OxyHealthCare makes no guarantees regarding:

• symptom improvement,
• recovery times,
• wellbeing outcomes,
• or performance enhancement.

18. Limitation of Liability

To the fullest extent permitted by law:

• OxyHealthCare shall not be liable for indirect or consequential losses,
• including loss of earnings, business interruption, or expectation of outcome.

Total liability shall not exceed the amount paid for the relevant service or product.

Nothing in these Terms excludes liability where prohibited under UK law.

19. Intellectual Property

All branding, logos, content, graphics, written materials, and website content remain the intellectual property of OxyHealthCare Ltd.

No reproduction or reuse is permitted without written consent.

20. Data Protection & Privacy

Personal data is processed in accordance with UK GDPR and applicable UK data protection legislation.

Privacy Policy:
https://oxyhealthcare.co.uk/privacy-policy/

21. Amendments

OxyHealthCare reserves the right to update or amend these Terms & Conditions at any time without prior notice.

The latest version will always be available at:

https://oxyhealthcare.co.uk/terms-conditions-of-refund-policy/

22. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Contact Information

OxyHealthCare Ltd

Website:
https://oxyhealthcare.co.uk/

Bookings:
https://oxyhealthcare.co.uk/book-a-session-today/

Shop:
https://oxyhealthcare.co.uk/shop/

Email:
info@oxyhealthcare.co.uk

Telephone:
01145 500 999

Head Office:
First Floor,
Sir Wilfrid Newton House,
Newton Chambers Road,
Chapeltown,
Sheffield,
S35 2PX,
United Kingdom

By booking, attending, purchasing, or using services supplied by OxyHealthCare Ltd, you confirm that you have read, understood, and agreed to these Terms & Conditions.